Microsoft Outlook Mac Not Accepting Gmail Password

Posted : admin On 05.04.2020

Outlook won't accept my password. If Outlook won’t accept your password and you know you’re using the password for your email account, you might have an email account that requires additional security. Gmail, Yahoo, iCloud, Outlook.com, and AOL accounts all use two-factor authentication to help verify that you’re the person trying to access your email account. Import Gmail to Outlook. Turn on 2-step verification for Gmail and then create an app password that Outlook/Office 365 will use with your Gmail address to make the connection. Mac users: If you are using Outlook for Mac 2011, there are other export and import instructions. Jul 23, 2018  The last few days I noticed my Outlook complaining that it could not login to one of my accounts when I opened outlook. Its a 365 Enterprise account. I just deleted it in the end and tried to add it again both using the Mail app in Control panel and through Outlook add account. It finds the account ok but will not accept the password.

Learning has never been so easy!

So, I was having this BRUTALLY annoying issue on my macs (when I work from home, I work on my mac) where, every time I launched Outlook 2016, I would be prompted to login with my credentials.. Just super annoying and unnecessary.

Theres a ton of documentation on 'how to fix this' but a lot of it misses an important step (also, a facepalm step).

6 Steps total

Step 1: Open the Keychain

Theres a bunch of ways to do it, but ultimately, the easiest way is to press CMD+Space, to open spotlight, then search 'Keychain Access'.

Step 2: Clear old items relating to Exchange/MS login in the keychain

According to a Microsoft Representative, the best option here is:

Make sure you quit Outlook and other Office apps.

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Search 'Exchange' under Login --> All Items and delete everything (NOT EVERYTHING - take a look and make sure you're only deleting entries that are in some way related to Microsoft)

Search 'Office' and delete everything
Search 'ADAL' and delete everything

Step 3: Open Outlook & Login

Yea, I know, we're trying to fix this - but you have to log in this ONE more time..

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Step 4: Open Outlook Preferences from the menu

Click Outlook -> Preferences in the menu bar

Step 5: Open Accounts

Open the Accounts Section..

Microsoft Outlook Mac Not Accepting Gmail Password Windows 7

Step 6: Finally.. Add your password

Seriously - this is critical! Add your password in the password field for the account in question, then close the preferences window.

Microsoft Outlook Not Accepting Password

NOW - when you restart Outlook you SHOULD NOT have to login!

While this isn't the most difficult or pressing issue in the world, it most definitely is annoying! I hope this guide helps some folks!

Microsoft Outlook Mac Not Accepting Gmail Password 2017

References

  • michaelkummer.com
  • Microsoft TechNet Discussion

5 Comments

  • Chipotle
    Tony Bongiorno Jul 19, 2017 at 06:07pm

    Thanks for posting. I've seen this quite a few times from multiple users

  • Sonora
    TMagro Apr 8, 2019 at 07:45pm

    Tried and still not working for me. Box will not go away. :(

  • Pimiento
    spicehead-pn1ix Jul 16, 2019 at 04:02pm

    Thanks for posting, but the login box still appears. A question -- when I searched Exchange, should I delete the Private Exchange Key (two of them) and Public Exchange Key (also two files)?

  • Pimiento
    spicehead-xgxh2 Aug 6, 2019 at 06:33am

    still not working for me. I have 3 office 365 accounts, and every time I should enter the password 3 times for each account. It is really annoying

  • Sonora
    earthsound Mar 31, 2020 at 06:22pm

    A couple of steps we added to our recipe to workaround this longstanding issue:

    - Open Keychain Access > View > Show Invisible Items
    - After deleting entries in Keychain related to office, exchange, and adal > restart computer.
    - In Keychain > lock the login entry.
    - Open Outlook > input password to allow access to Keychain again
    - Continue with steps to input password into the password textbox under Tools > Accounts > mailbox(es) having issues
    - Restart Outlook