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Applies to: Windows 10, Windows 10 IoT Enterprise, and Windows 7

You can use the Remote Desktop client for Windows Desktop to access Windows apps and desktops remotely from a different Windows device.

Note

• This documentation is not for the Remote Desktop Connection (MSTSC) client that ships with Windows. It's for the new Remote Desktop (MSRDC) client.
• This client currently only supports accessing remote apps and desktops from Windows Virtual Desktop.
• Curious about the new releases for the Windows Desktop client? Check out What's new in the Windows Desktop client

Install the client

Choose the client that matches the version of Windows. The new Remote Desktop client (MSRDC) supports Windows 10, Windows 10 IoT Enterprise, and Windows 7 client devices.

You can install the client for the current user, which doesn't require admin rights, or your admin can install and configure the client so that all users on the device can access it.

Once you've installed the client, you can launch it from the Start menu by searching for Remote Desktop.

Update the client

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You'll be notified whenever a new version of the client is available as long as your admin hasn't disabled notifications. The notification will appear in either the Connection Center or the Windows Action Center. To update your client, just select the notification.

You can also manually search for new updates for the client:

1. From the Connection Center, tap the overflow menu (..) on the command bar at the top of the client.
2. Select About from the drop-down menu.
3. Tap Check for updates.
4. If there's an update available, tap Install update to update the client.

Feeds

Get the list of managed resources you can access, such as apps and desktops, by subscribing to the feed your admin provided you. When you subscribe, the resources become available on your local PC. The Windows Desktop client currently supports resources published from Windows Virtual Desktop.

Subscribe to a feed

1. From the main page of the client, also known as the Connection Center, tap Subscribe.
2. Sign in with your user account when prompted.
3. The resources will appear in the Connection Center grouped by Workspace.

You can launch resources with one of the following methods:

• Go to the Connection Center and double-click a resource to launch it.
• You can also go to the Start menu and look for a folder with the Workspace name or enter the resource name in the search bar.

Workspace details

After subscribing, you can view additional information about a Workspace on the Details panel:

• The name of the Workspace
• The URL and username used to subscribe
• The number of apps and desktops
• The date/time of the last update
• The status of the last update

Accessing the Details panel:

1. From the Connection Center, tap the overflow menu (..) next to the Workspace.
2. Select Details from the drop-down menu.
3. The Details panel appears on the right side of the client.

After you've subscribed, the Workspace will update automatically on a regular basis. Resources may be added, changed, or removed based on changes made by your admin.

You can also manually look for updates to the resources when needed by selecting Update now from the Details panel.

Unsubscribe from a feed

This section will teach you how to unsubscribe from a feed. You can unsubscribe to either subscribe again with a different account or remove your resources from the system.

1. From the Connection Center, tap the overflow menu (..) next to the Workspace.
2. Select Unsubscribe from the drop-down menu.
3. Review the dialog box and select Continue.

Managed desktops

Workspaces can contain multiple managed resources, including desktops. When accessing a managed desktop, you have access to all the apps installed by your admin.

Desktop settings

You can configure some of the settings for desktop resources to ensure the experience meets your needs. To access the list of available settings right-click on the desktop resource and select Settings.

The client will use the settings configured by your admin unless you turn off the Use default settings option. Doing so allows you to configure the following options:

• Use multiple displays switches the desktop session between using a single or multiple displays.
• Select the displays to use for the session specifies which local displays to use for the session. All selected displays must be adjacent to each other. This setting is automatically disabled when you use a single display.
• Start in full screen determines whether the session will launch in full-screen or windowed mode. This setting is automatically enabled when you use multiple displays.
• Update the resolution on resize makes the Remote Desktop resolution automatically update when you resize the session in windowed mode. When disabled, the session always remains at whichever resolution you specify in Resolution. This setting is automatically enabled when you use multiple displays.
• Resolution lets you specify the resolution of the remote desktop. The session will retain this resolution for its entire duration. This setting is automatically disabled if the resolution is set to update on resize.
• Change the size of the text and apps specifies the size of the content of the session. This setting only applies when connecting to Windows 8.1 and later or Windows Server 2012 R2 and later. This setting is automatically disabled if the resolution is set to update on resize.
• Fit session to window determines how the session is displayed when the resolution of the remote desktop differs from the size of the local window. When enabled, the session content will be resized to fit inside the window while preserving the aspect ratio of the session. When disabled, scrollbars or black areas will be shown when the resolution and window size don't match.

Provide feedback

Have a feature suggestion or want to report a problem? Tell us using the Feedback Hub. You can also access the Feedback Hub through the client:

1. From the Connection Center, tap the Send feedback option on the command bar at the top of the client to open the Feedback Hub app.
2. Enter the required information in the Summary and Details fields. When you're done, tap Next.
3. Select whether it's a Problem or Suggestion.
4. Check to see if the category is in Apps > Remote Desktop. If it is, tap Next.
5. Review the existing feedback topics to see if someone else has reported the same problem. If not, select Make a new bug, then tap Next.
6. On the next page, you can give us more information so we can help you solve the problem. You can write more detailed information, submit screenshots, and even create a recording of the problem to show us what happened. To make a recording, select Start recording, then do what you did up to the point where the problem happened. When you're done, return to the Feedback Hub and select Stop recording.
7. When you're satisfied with the information, tap Submit.
8. On the 'Thank you for your feedback!' page, tap Share my feedback to generate a link to your feedback that you can share with others as needed.

Access client logs

You might need the client logs when investigating a problem.

To retrieve the client logs:

1. Ensure no sessions are active and the client process isn't running in the background by right-clicking on the Remote Desktop icon in the system tray and selecting Disconnect all sessions.
2. Open File Explorer.
3. Navigate to the %temp%DiagOutputDirRdClientAutoTrace folder.

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Applies to: Windows 10, Windows 8.1, Windows Server 2019, Windows Server 2016, Windows Server 2012 R2

Now that you've set up the Remote Desktop client on your device (Android, Mac, iOS, or Windows), you may have questions. Here are answers to the most commonly asked questions about the Remote Desktop clients.

The majority of these questions apply to all of the clients, but there are a few client specific items.

If you have additional questions that you'd like us to answer, leave them as feedback on this article.

Setting up

Which PCs can I connect to?

Check out the supported configuration article for information about what PCs you can connect to.

How do I set up a PC for Remote Desktop?

I have my device set up, but I don't think the PC's ready. Help?

First, have you seen the Remote Desktop Setup Wizard? It walks you through getting your PC ready for remote access. Download and run that tool on your PC to get everything set.

Otherwise, if you prefer to do things manually, read on.

For Windows 10, do the following:

1. On the device you want to connect to, open Settings.
2. Select System and then Remote Desktop.
3. Use the slider to enable Remote Desktop.
4. In general, it's best to keep the PC awake and discoverable to facilitate connections. Click Show settings to go to the power settings for your PC, where you can change this setting.

   Note

   You can't connect to a PC that's asleep or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never. (Hibernation isn't available on all PCs.)

Make note of the name of this PC under How to connect to this PC. You'll need this to configure the clients.

You can grant permission for specific users to access this PC - to do that, click Select users that can remotely access this PC.Members of the Administrators group automatically have access.

For Windows 8.1, follow the instructions to allow remote connections in Connect to another desktop using Remote Desktop Connections.

Connection, gateway, and networks

Why can't I connect using Remote Desktop?

Here are some possible solutions to common problems you might encounter when trying to connect to a remote PC. If these solutions don't work, you can find more help on the Microsoft Community website.

• The remote PC can't be found. Make sure you have the right PC name, and then check to see if you entered that name correctly. If you still can't connect, try using the IP address of the remote PC instead of the PC name.

• There's a problem with the network. Make sure you have internet connection.

• The Remote Desktop port might be blocked by a firewall. If you're using Windows Firewall, follow these steps:

  1. Open Windows Firewall.

  2. Click Allow an app or feature through Windows Firewall.

  3. Click Change settings. You might be asked for an admin password or to confirm your choice.

  4. Under Allowed apps and features, select Remote Desktop, and then tap or click OK.

     If you're using a different firewall, make sure the port for Remote Desktop (usually 3389) is open.

• Remote connections might not be set up on the remote PC. To fix this, scroll back up to How do I set up a PC for Remote Desktop? question in this topic.

• The remote PC might only allow PCs to connect that have Network Level Authentication set up.

• The remote PC might be turned off. You can't connect to a PC that's turned off, asleep, or hibernating, so make sure the settings for sleep and hibernation on the remote PC are set to Never (hibernation isn't available on all PCs.).

Why can't I find or connect to my PC?

Check the following:

• Is the PC on and awake?

• Did you enter the right name or IP address?

  Important

  Using the PC name requires your network to resolve the name correctly through DNS. In many home networks, you have to use the IP address instead of the host name to connect.

• Is the PC on a different network? Did you configure the PC to let outside connections through? Check out Allow access to your PC from outside your network for help.

• Are you connecting to a supported Windows version?

  Note

  Windows XP Home, Windows Media Center Edition, Windows Vista Home and Windows 7 Home or Starter are not supported without 3rd party software.

Why can't I sign in to a remote PC?

If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote PC. Ask your system admin to do this for you.

Which connection methods are supported for company networks?

If you want to access your office desktop from outside your company network, your company must provide you with a means of remote access. The RD Client currently supports the following:

• Terminal Server Gateway or Remote Desktop Gateway
• Remote Desktop Web Access
• VPN (through iOS built-in VPN options)

VPN doesn't work

VPN issues can have several causes. The first step is to verify that the VPN works on the same network as your PC or Mac computer. If you can't test with a PC or Mac, you can try to access a company intranet web page with your device's browser.

Other things to check:

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• The 3G network blocks or corrupts VPN. There are several 3G providers in the world who seem to block or corrupt 3G traffic. Verify VPN connectivity works correctly for over a minute.
• L2TP or PPTP VPNs. If you are using L2TP or PPTP in your VPN, please set Send All Traffic to ON in the VPN configuration.
• VPN is misconfigured. A misconfigured VPN server can be the reason why the VPN connections never worked or stopped working after some time. Ensure testing with the iOS device's web browser or a PC or Mac on the same network if this happens.

How can I test if VPN is working properly?

Verify that VPN is enabled on your device. You can test your VPN connection by going to a webpage on your internal network or using a web service which is only available via the VPN.

How do I configure L2TP or PPTP VPN connections?

If you are using L2TP or PPTP in your VPN, make sure to set Send all traffic to ON in the VPN configuration.

Web client

Which browsers can I use?

The web client supports Microsoft Edge, Internet Explorer 11, Mozilla Firefox (v55.0 and later), Safari, and Google Chrome.

What PCs can I use to access the web client?

The web client supports Windows, macOS, Linux, and ChromeOS. Mobile devices are not supported at this time.

Can I use the web client in a Remote Desktop deployment without a gateway?

No. The client requires a Remote Desktop Gateway to connect. Don't know what that means? Ask your admin about it.

Does the Remote Desktop web client replace the Remote Desktop Web Access page?

No. The Remote Desktop web client is hosted at a different URL than the Remote Desktop Web Access page. You can use either the web client or the Web Access page to view the remote resources in a browser.

Can I embed the web client in another web page?

This feature is not supported at the moment.

Monitors, audio, and mouse

How do I use all of my monitors?

To use two or more screens, do the following:

1. Right-click the remote desktop that you want to enable multiple screens for, and then click Edit.
2. Enable Use all monitors and Full screen.

Is bi-directional sound supported?

Bi-directional sound can be configured in the Windows client on a per-connection basis. The relevant settings can be accessed in the Remote audio section of the Local Resources options tab.

What can I do if the sound won't play?

Sign out of the session (don't just disconnect, sign all the way out), and then sign in again.

Mac client - hardware questions

Is retina resolution supported?

Yes, the remote desktop client supports retina resolution.

How do I enable secondary right-click?

In order to make use of the right-click inside an open session you have three options:

• Standard PC two button USB mouse
• Apple Magic Mouse: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.
• Apple Magic Trackpad or MacBook Trackpad: To enable right-click, click System Preferences in the dock, click Mouse, and then enable Secondary click.

Is AirPrint supported?

No, the Remote Desktop client doesn't support AirPrint. (This is true for both Mac and iOS clients.)

Why do incorrect characters appear in the session?

If you are using an international keyboard, you might see an issue where the characters that appear in the session do match the characters you typed on the Mac keyboard.

This can occur in the following scenarios:

• You are using a keyboard that the remote session does not recognize. When Remote Desktop doesn't recognize the keyboard, it defaults to the language last used with the remote PC.
• You are connecting to a previously disconnected session on a remote PC and that remote PC uses a different keyboard language than the language you are currently trying to use.

You can fix this issue by manually setting the keyboard language for the remote session. See the steps in the next section.

How do language settings affect keyboards in a remote session?

There are many types of Mac keyboard layouts. Some of these are Mac specific layouts or custom layouts for which an exact match may not be available on the version of Windows you are remoting into. The remote session maps your keyboard to the best matching keyboard language available on the remote PC.

If your Mac keyboard layout is set to the PC version of the language keyboard (for example, French – PC) all your keys should be mapped correctly and your keyboard should just work.

If your Mac keyboard layout is set to the Mac version of a keyboard (for example, French) the remote session will map you to the PC version of the French language. Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.

If your keyboard layout is set to a variation of a language (for example, Canadian-French) and if the remote session cannot map you to that exact variation, the remote session will map you to the closest language (for example, French). Some of the Mac keyboard shortcuts you are used to using on OSX will not work in the remote Windows session.

If your keyboard layout is set to a layout the remote session cannot match at all, your remote session will default to give you the language you last used with that PC. In this case, or in cases where you need to change the language of your remote session to match your Mac keyboard, you can manually set the keyboard language in the remote session to the language that is the closest match to the one you wish to use as follows.

Use the following instructions to change the keyboard layout inside the remote desktop session:

On Windows 10 or Windows 8:

1. From inside the remote session, open Region and Language. Click Start > Settings > Time and Language. Open Region and Language.
2. Add the language you want to use. Then close the Region and Language window.
3. Now, in the remote session, you'll see the ability to switch between languages. (In the right side of the remote session, near the clock.) Click the language you want to switch to (such as Eng).

You might need to close and restart the application you are currently using for the keyboard changes to take effect.

Specific errors

Why do I get an 'Insufficient privileges' error?

You are not allowed to access the session you want to connect to. The most likely cause is that you are trying to connect to an admin session. Only administrators are allowed to connect to the console. Verify that the console switch is off in the advanced settings of the remote desktop. If this is not the source of the problem, please contact your system administrator for further assistance.

Why does the client say that there is no CAL?

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When a remote desktop client connects to a Remote Desktop server, the server issues a Remote Desktop Services Client Access License (RDS CAL) stored by the client. Whenever the client connects again it will use its RDS CAL and the server will not issue another license. The server will issue another license if the RDS CAL on the device is missing or corrupt. When the maximum number of licensed devices is reached the server will not issue new RDS CALs. Contact your network administrator for assistance.

Why did I get an 'Access Denied' error?

The 'Access Denied' error is a generated by the Remote Desktop Gateway and the result of incorrect credentials during the connection attempt. Verify your username and password. If the connection worked before and the error occurred recently, you possibly changed your Windows user account password and haven't updated it yet in the remote desktop settings.

What does 'RPC Error 23014' or 'Error 0x59e6' mean?

In case of an RPC error 23014 or Error 0x59E6 try again after waiting a few minutes, the RD Gateway server has reached the maximum number of active connections. Depending on the Windows version running on the RD Gateway the maximum number of connections differs: The Windows Server 2008 R2 Standard implementation limits the number of connections to 250. The Windows Server 2008 R2 Foundation implementation limits the number of connections to 50. All other Windows implementations allow an unlimited number of connections.

What does the 'Failed to parse NTLM challenge' error mean?

This error is caused by a misconfiguration on the remote PC. Make sure the RDP security level setting on the remote PC is set to 'Client Compatible.' (Talk to your system admin if you need help doing this.)

What does 'TS_RAP You are not allowed to connect to the given host' mean?

This error happens when a Resource Authorization Policy on the gateway server stops your user name from connecting to the remote PC. This can happen in the following instances:

• The remote PC name is the same as the name of the gateway. Then, when you try to connect to the remote PC, the connection goes to the gateway instead, which you probably don't have permission to access. If you need to connect to the gateway, do not use the external gateway name as PC name. Instead use 'localhost' or the IP address (127.0.0.1), or the internal server name.
• Your user account isn't a member of the user group for remote access.